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Do i must provide notice to my current provider? Do i must provide notice to my present provider?
Do i have to provide notice to my present provider? Do i must provide notice to my present provider?
Yes, we don’t would like them to help keep payment you! Once you’ve an install date them know you want to cancel your services from us, give your old provider a quick call to let. Many request 14 to 31 days’ notice, you connected before your old services are switched off so we should be able to get.
Can you install all of the services in the time that is same? Can you install all of the services in the exact same time?
Would you install most of the services in the time that is same? Can you install all of the services during the exact same time?
We do certainly! Because we possess our whole community – unlike plenty of other providers – we’re in a position to have all your services ready to go regarding the exact same time.
More concerns More questions
More concerns More questions
Just how long does the installation simply take?
Most of the time, you are asked by us to enable around couple of hours, however in many cases we accomplish it much sooner.
Do i must signal for the equipment?
Yes, however, if you’re maybe perhaps not available, somebody aged 18 or higher can alternatively.
Wemagine if We have difficulty with QuickStart self-installation?
We’ve a devoted group to troubleshoot and make suggestions through each step for the process of the set-up. We will send an engineer out to you as soon as possible, free of charge if it’s not successful.
Will you need to dig my garden up or driveway?
This will depend on your own home. If Virgin Media solutions have now been set up formerly, it’s likely that people won’t need to. Or even, we possibly may have to do a little quantity of searching to be able to bring our system for your requirements.
If you should be uncertain, we could organize a pre-install engineer trip to take a look and talk about the process ahead of time.
My driveway has provided access, performs this matter?
Yes, we are going to require you to offer us with a few of one’s neighbors’ details (name, target, cell phone number and email address) therefore we could possibly get authorization from their store in case we have to do a little digging.
Do you want to need to drill through the walls of my home?
If Virgin Media solutions have actuallyn’t been installed into the property before, we might want to do smaller amounts of drilling so that you can feed our cable in to the building. If you should be not sure, we are able to arrange a pre-install engineer stop by at check out and discuss this with you ahead of time.
Do i want a satellite meal regarding the home?
No, all our services fall our cable that is special means your television does not get disrupted by inclement weather.
I’ve had Virgin before however the cable is cut, is a challenge?
Perhaps perhaps Not at all – it just means you won’t have the ability to make use of our QuickStart self-install solution. We’ll arrange for starters senior match login of our designers in the future and set every thing up for you personally alternatively.
Simply Simply Click and Collect Click and Collect
Simply Click and Collect Click and Collect
How large will the container be?
With respect to the bundle you’ve plumped for, your QuickStart pack can think about to 4.17kg and stay as much as 195mm x 220mm x 380mm – that’s slightly larger compared to a shoebox.
The length of time do i need to pick up my package through the collection point?
You’ll have actually 10 calendar times from your own selected collection date to choose your snazzy QuickStart pack.
Exactly just exactly What do i must bring with me to choose my package up?
You’ll need certainly to bring the e-mail and/or SMS message you received that features your collection rule. You’ll also have to take some type of ID, such as for instance your driver’s or passport license. If some other person is gathering for you, they shall require the ID of the person whom ordered it.
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